FRAUD HELP DESK

THE DUTCH NATIONAL ANTI-FRAUD HOTLINE

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Report fraud to us between 09.00 and 17.00 Monday to Friday.
ICS: Changes to My Card Online

ICS seems to be very popular among scammers these days. One of the scam email purporting to come from the company which processes credit card payments in the Netherlands is about changes to My Card Online. At least, that’s what the subject line of the email suggests.

The body text explains why the recipient’s personal banking needs stands to benefit from the new online environment: it’s easier, simpler and far more secure. All has been prepared for the unsuspecting recipient; the only thing they need to do is ‘update’ their personal banking account, by clicking on a hyperlink. Don’t! This is a phishing scam. Delete this message immediately.

  • #credit cards
  • #ICS
  • #malicious software
  • #phishing
Example
ABN AMRO sets great store by fraud prevention

The latest ABN AMRO phishing email the Dutch bank attaches great importance to fraud prevention. For that reason, “we carry out regular checks. And these checks have indicated potential abuse of your Card data. For security reasons, we have therefore temporarily deactivated your bank card.”

Of course, the recipients of this email can easily regain full use of their card, simply by filling out a form with some personal information. However, don’t click on the link which supposedly opens the form. This is a phishing message. It’s written in strange Dutch and has no personalized greeting at the top of the email. A third clue is the odd URL that pop up when you mouse over the link. This email has nothing to do with ABN AMRO bank, which isn’t even spelled consistently. Don’t click on this link. If you do, your machine may be infected with malware. Delete this message immediately.

  • #ABN Amro
  • #malicious software
  • #phishing emails
Example
RegioBank: We’re introducing the new digipas

After reading a new phishing message supposedly from RegioBank, you might be persuaded to request a new bank card, called ‘digipas’. After all, the digipas has LED light, a signing in screen, which is 50 percent bigger, and a nifty design. What more do you want? Have your old card recycled perhaps?

Of course, the only thing you need to do is click on the link, disclose your sensitive personal details and send in your old card. The upshot will be an empty bank account, plundered by the scammers who happily thank all their customers in advance for giving them all the information they need to fleece them out of their money. Don’t respond to this email. It’s a phishing scam. Delete this message immediately.

  • #Digipas
  • #malicious software
  • #phishing
  • #RegioBank
Example
ING: **Important news for you today**

**Important news for you today** is the subject line of a new phishing email purporting to come from ING Bank, including four asterisks. The message says the Dutch bank wants to introduce a new NFC card to you. You can request the new card by clicking on a hyperlink given in the email. The card is free of charge, provided you request one this week. Next week, it will cost you money: € 15.95.

There are a few issues with this email. What to think of the excessive number of typos in Dutch? Or the absence of a personalized greeting to open the email? And third, the odd URL that pop up when you mouse over the link has nothing to do with ING bank. Don’t click on this link. If you do, your machine may be infected with malware. Delete this message immediately.

  • #ING
  • #phishing scam. malware
Example
RegioBank: We introduce the new digipas

Some wonderful news from RegioBank today: they’re introducing a new edition of a bank card called digipas. Your current digipas will expire on 17 June 2017. Good heavens, that’s only four days away. So make sure you have a new card, the message adds. Besides, the new card has been given a 9.7 rating by the Netherlands Consumers’ Association, and it is no less than 40% bigger than its predecessor (!).

What more do you want? Well, perhaps an email message without any spelling or grammatical mistakes. And a personal greeting to start off with? Watch out, this message has all the main hallmarks of a phishing scam. Delete it immediately.

  • #bank cards
  • #Digipas
  • #malicious software
  • #phishing
  • #RegioBank
Example
Order confirmation from Apple

“We apologise for any inconvenience this may cause something unusual activity, we work for your safety and protection,” is the strangely worded but perhaps rather comforting opening line of a very short phishing email which purports to come from Apple.

The computer giant is asking you to open a PDF file and read their receipt. Don’t! This is a scam designed to get hold of your confidential details and your money. Delete this message straightaway.

  • #Apple
  • #malicious software
  • #phishing
Example