FRAUD HELP DESK

THE DUTCH NATIONAL ANTI-FRAUD HOTLINE

Something fishy?
Report fraud to us between 09.00 and 17.00 Monday to Friday.
Facebook: Your unread messages will be deleted soon totaller

“You haven’t been to Facebook for a few days, and a lot happened while you were away,” is the bizarre opening line of a scam email purporting to come from the social networking service. Apparently, more will be happening before long, because “Your unread messages will be deleted soon”. In case you’re wondering what kind of messages will be lost forever, the email gives a handy link to Facebook. Don’t click on it. This is a phishing scam. The link will direct you to a counterfeit website which will urge you to disclose your personal details. You may also run the risk of having your computer infected with malicious software.

  • #facebook
  • #malicious software
  • #phishing
  • #social media
Example
Apple: Your account is on hold.

A company called AppIeID, not to be confused with Apple, is sending out spam messages informing recipients that their ID has been put on hold “because Apple has detected a similar account profile within the system”. Don’t be fooled. This message was sent from an account that has nothing to do with the electronics giant. This is a clear sign that this is a phishing scam.

Another clue is the absence of a personalized greeting. Instead, the message starts off with ‘Dear Costumer’. The clumsy phrasing is a third sign that this message should go straight to your trash bin. Don’t click on the link: this is clearly a phishing

  • #Apple ID
  • #Apple Store
  • #malicious software
  • #phishing
Example
PayPal: Suspicious Activity Detected

A very short scam email pretending to come from PayPal informs recipients that “suspicious activity has been detected” on your account, apparently emanating from Russia. “Please verify your identity or your account will be disabled,” the message continues.

This is evidently a phishing scam: it is not well-written and there is no personal greeting (Dear Client). The urgent tone and the big blue “Log in” button are two other major clues. Don’t click on the button. Delete this message immediately.

ICS: Your card needs to replaced today!

A new phishing email, purporting to come from ICS, the company that processes credit cards in the Netherlands, has an extremely urgent tone. “Your card needs to replaced today!,” reads the subject line. The body text is more moderate and contains surprisingly few language errors.

Nonetheless, there are quite a few clear clues that this is a scam email. The absence of a personalized greeting (Instead, it reads ‘Dear’ followed by a comma) is the strongest sign, as well as the inevitable hyperlink. Don’t click on it. If you do, you may end up on a counterfeit website and have your machine infected with  malware. Delete this message immediately.

  • #credit cards
  • #ICS
  • #phishing
Example
ICS: Changes to My Card Online

ICS seems to be very popular among scammers these days. One of the scam email purporting to come from the company which processes credit card payments in the Netherlands is about changes to My Card Online. At least, that’s what the subject line of the email suggests.

The body text explains why the recipient’s personal banking needs stands to benefit from the new online environment: it’s easier, simpler and far more secure. All has been prepared for the unsuspecting recipient; the only thing they need to do is ‘update’ their personal banking account, by clicking on a hyperlink. Don’t! This is a phishing scam. Delete this message immediately.

  • #credit cards
  • #ICS
  • #malicious software
  • #phishing
Example
ABN AMRO sets great store by fraud prevention

The latest ABN AMRO phishing email the Dutch bank attaches great importance to fraud prevention. For that reason, “we carry out regular checks. And these checks have indicated potential abuse of your Card data. For security reasons, we have therefore temporarily deactivated your bank card.”

Of course, the recipients of this email can easily regain full use of their card, simply by filling out a form with some personal information. However, don’t click on the link which supposedly opens the form. This is a phishing message. It’s written in strange Dutch and has no personalized greeting at the top of the email. A third clue is the odd URL that pop up when you mouse over the link. This email has nothing to do with ABN AMRO bank, which isn’t even spelled consistently. Don’t click on this link. If you do, your machine may be infected with malware. Delete this message immediately.

  • #ABN Amro
  • #malicious software
  • #phishing emails
Example