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13 Dec 2017
Scam email from ‘postal services’ – what to do?

You may have clicked on a scam email purporting to come from DHL or PostNL and not notice anything out of the ordinary on your computer. Does not mean that nothing is wrong with your PC? No, unfortunately not.

Dutch broadcaster RTL Nieuws reports that as many as 40,000 people have clicked on a link in a scam parcel delivery notification from ‘DHL’ or ‘PostNL’. The link directs to a .Zip file. If you open it, you may have your machine infected with malicious software. At first, you may not notice this. Nonetheless, you may need to take some action. So what to do?

Step 1: Which operating system do you have?
The malicious software (in this case Zeus Panda) only works on computers running on Windows. Apple or smartphone users are not at risk.

Step 2: What exactly did you do?
There is no cause for alarm if you have only opened the email and clicked on the link. You are not at risk unless you have opened the .Zip file (on a Windows computer). Have you opened this file? In that case:

Step 3: Have your PC checked.
This type of malware is known as Zeus Panda. It secretly keeps track of the websites you visit. As soon as you go to the website of your bank, the malware will display a copy of this website on your screen. It is also possible that you see the authentic website of your bank, and that only the login window has been manipulated. In that case, your login details may end up in the wrong hands, with all possible consequences. The malware may also be activated when you try to log in to large web stores.

For this reason, we advise you to have your pc checked by an expert. It won’t be easy to remove this type of malicious software yourself. In the meantime, make sure you don’t use the internet and certainly don’t do any internet banking. Here’s an example of such a scam email (in this case from ‘DHL’). Click to enlarge:

Photo ©  Harvey Jiang/Flickr.comCC BY-NC 2.0.